Pixfra Australia · Support
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Talk to a real person, lodge a ticket, or dig into the guides — genuine Australian support, backed by C.R. Kennedy.
What's in the boxPegasus 2 LRFHow do I charge the battery?Pegasus 2 LRFHow do I turn it on and off?Pegasus 2 LRFWhat do the controls do?Pegasus 2 LRFHow do I get around the menus?Pegasus 2 LRFHow do I focus the Pegasus 2?Pegasus 2 LRFHow do I zero my Pegasus 2?Pegasus 2 LRFCan I store zeros for more than one rifle?Pegasus 2 LRFReticles — styles and colourPegasus 2 LRFWhat is Smart Ballistics?Pegasus 2 LRFHow do I use Picture-in-Picture?Pegasus 2 LRFWhy does my image "click" and freeze for a second?Pegasus 2 LRFWhich colour palette should I use?Pegasus 2 LRFHow do I adjust brightness, contrast and sharpness?Pegasus 2 LRFFinding game faster — Forest Mode and Hot PointPegasus 2 LRFMy image is blurry or washed out — what do I check?Pegasus 2 LRFHow do I use the laser rangefinder?Pegasus 2 LRFWhy won't my Pegasus 2 measure distance?Pegasus 2 LRFHow do I take photos and video?Pegasus 2 LRFWhat is recoil-activated recording?Pegasus 2 LRFHow do I connect to the Pixfra Outdoor app?Pegasus 2 LRFHow do I get my photos and videos off?Pegasus 2 LRFHow do I update the firmware?Pegasus 2 LRFHow does the dual-battery system work?Pegasus 2 LRFBattery care and storagePegasus 2 LRFCleaning and carePegasus 2 LRFIs it waterproof?Pegasus 2 LRFHow do I do a factory reset?Pegasus 2 LRFQuick troubleshootingPegasus 2 LRFMounting the Pegasus 2Pegasus 2 LRFWarranty and servicePegasus 2 LRFWhat is the Taurus, and what's in the box?TaurusHow do I charge and fit the battery?TaurusHow do I turn it on and use the controls?TaurusGetting around the menusTaurusDo I keep my zero and my reticle?TaurusThe Taurus internal alignment (Zeroing)TaurusHow do I focus the Taurus?TaurusWhy does it "click" and freeze? (FFC calibration)TaurusColour palettesTaurusBrightness, contrast, sharpness, and finding gameTaurusWhy can't I see as far as I expected? / image soft at high magnificationTaurusUsing the rangefinder (T635-LRF)TaurusPhotos, video and audioTaurusConnecting to the Pixfra Outdoor appTaurusGetting footage offTaurusUpdating firmwareTaurusCleaning and waterproofingTaurusFactory resetTaurusQuick troubleshootingTaurusWarranty and serviceTaurusWhat's in the box?SiriusWhich Sirius do I have — the five models explainedSiriusHow do I charge the battery?SiriusTurning it on and the controlsSiriusConnecting to the Pixfra Outdoor appSiriusFocus and step zoomSiriusColour palettesSiriusHot-spot tracking, compass and microphoneSiriusHow do the dual field-of-view models work? (Zoom / HD Zoom)SiriusWhy does the image "click" and freeze? (FFC calibration)SiriusMy image is soft or washed out — what do I check?SiriusUsing the laser rangefinder (Sirius LRF)SiriusRecording photos and videoSiriusGetting footage offSiriusUpdating firmwareSiriusCleaning, waterproofing and battery careSiriusFactory resetSiriusQuick troubleshootingSiriusWarranty and serviceSiriusWhat's in the box?CetusWhich Cetus do I have — the four modelsCetusHow do I charge the battery, and how long does it last?CetusTurning it on and the controlsCetusMounting the CetusCetusZeroing your CetusCetusWhat is PIPS 3.0?CetusWhy does the image "click" and freeze? (FFC calibration)CetusBrightness, contrast and palettesCetusMy image is soft or washed out — what do I check?CetusRecording, and recoil-activated recordingCetusConnecting to the Pixfra Outdoor appCetusGetting footage offCetusUpdating firmwareCetusCleaning and waterproofingCetusFactory resetCetusQuick troubleshootingCetusWarranty and serviceCetusWhat's in the box?DracoWhich Draco do I have — the three modelsDraco850 nm or 940 nm — which IR version do I have?DracoHow do I charge the battery, and how long does it last?DracoTurning it on and the controlsDracoConnecting and streaming to the appDracoThermal vs 4K — which channel for what?DracoSwitching channels and picture-in-pictureDracoFocusing the DracoDracoUsing the laser rangefinderDracoUpdating firmwareDracoCleaning and waterproofingDracoFactory resetDracoQuick troubleshootingDracoWarranty and serviceDracoWhat's in the box?VolansV850 or V850LRF — which do I have?Volans850 nm or 940 nm — which IR torch?VolansCharging the VolansVolansTurning it on and the controlsVolansMounting the VolansVolansZeroing your VolansVolansThe adjustable aperture (F1.2–F3.0)VolansUsing it in daylightVolansSeeing in the dark and the IR torchVolansThe true circular displayVolansUsing the rangefinder and ballistics (V850LRF)VolansRecording and the appVolansGetting footage offVolansUpdating firmwareVolansCleaning and waterproofingVolansFactory resetVolansQuick troubleshootingVolansWarranty and serviceVolansWhat's in the box?ChironChiron Scope or Chiron LRF — which do I have?ChironThe Chiron range — sensors, lenses and modelsChironCharging the battery and battery lifeChironTurning it on and the controlsChironMounting the ChironChironZeroing your ChironChironReticles and holdoverChironUsing the laser rangefinder (LRF models)ChironMeasuring distance without an LRF (Scope model)ChironSensor, NETD and what they mean for your imageChironWhy the image "clicks" and freezes (FFC calibration)ChironBrightness, contrast and the six colour palettesChironMy image is soft or washed out — what to checkChironRecording, and recoil-activated recording (RAR)ChironConnecting to the Pixfra Outdoor appChironGetting footage offChironUpdating firmwareChironCleaning and waterproofingChironFactory resetChironQuick troubleshootingChironWarranty and serviceChiron No matches — try live chat or lodge a ticket below.
Live Chat
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Thermal Academy and the product Support Centres — how to zero, FFC, LRF, palettes and more.
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Warranty & service
Backed by C.R. Kennedy. Serviced here.
Every Pixfra optic carries full Australian warranty and is assessed and serviced locally — never sent overseas. Genuine Australian stock, and you deal with the direct retailer, not a middleman.
Warranty & how to claim →Support hours — 7 days, 8am–8pm AEST (live chat). Tickets answered within 1 business day.
Genuine Australian stock · Full C.R. Kennedy warranty · Serviced locally, never sent overseas