Returns & Refunds

Faulty gear? Sorted — locally. Changed your mind? Read this first.

Your rights under Australian Consumer Law are never in question — if an optic is faulty, we make it right. Because thermal optics are precision, high-value electronics, we don’t offer change-of-mind returns, so it pays to choose carefully. Here’s exactly where you stand.

Your consumer guarantees always apply

Nothing on this page limits your rights under the Australian Consumer Law. If a product has a major failure you’re entitled to a refund or replacement; for minor faults we’ll repair it — assessed and serviced in Australia through C.R. Kennedy, never sent overseas. Genuine local stock means genuine local remedies.

No change-of-mind returns

Thermal optics are precision, high-value electronics, so we don’t offer change-of-mind returns. If you’re weighing up models, talk to our team first or use the compare page — we’d rather you buy the right one once.

A fault is a warranty matter — and it stays in Australia

If your optic develops a fault within the warranty period, it’s covered and serviced locally through C.R. Kennedy — never shipped overseas. Sign in and open your order to raise a return or report a fault; your purchase details are already on file.